Customer Complaints

Grievance Redressal

  1. If you have any grievance or complaint, please approach the Branch Manager or drop your complaint in the Complaint / Suggestion Box.
  2. If your complaint is unresolved at the branch level, you may approach our Head Office at:

    Managing Director
    The Citizens Cooperative Bank Ltd; Jammu
    68 B/D Gandhi Nagar,
    Jammu – 180004

  3. If you are not satisfied with our grievance redressal, you may approach the Banking Ombudsman:
    • (a) The complaint may be lodged online through the portal designed for the purpose:
      https://cms.rbi.org.in
    • (b) The complaint may also be submitted through electronic or physical mode to:

      Centralised Receipt and Processing Centre
      Reserve Bank of India,
      Central Vista Sector 17,
      Chandigarh - 160017