Customer Complaints

Grievance Redressal

1. If you have any grievance or complaint, please approach the Branch Manager or drop your complaint in the Complaint / Suggestion Box.
2. If your complaint is unresolved at the branch level, you may approach our Head Office at:

   Managing Director
   The Citizens Cooperative Bank Ltd; Jammu
   68 B/D Gandhi Nagar,
   Jammu – 180004

3. If you are not satisfied with our grievance redressal, you may approach the Banking Ombudsman:
   • (a) The complaint may be lodged online through the portal designed for the purpose:
     https://cms.rbi.org.in
   • (b) The complaint may also be submitted through electronic or physical mode to:

     Centralised Receipt and Processing Centre
     Reserve Bank of India,
     Central Vista Sector 17,
     Chandigarh - 160017